I never mentioned how my wireless router debacle ended. Last weekend I packed the router and card back in the box as best I could and I took it back to Circuit City. I was prepared for a screaming match.
“This router doesn’t work with my VPN” I said, trying to muster up as much forcefulness as possible.
“Oh, okay– I’ll put the amount back on your credit card then”
“But, I cut the box– that’s okay?”
“Yeah, sure, don’t worry about it.”
I was blown away at how nice Circuit City handled the return. In fact, I was so happy that I decided to buy the Linksys wireless router and card from them. That evening I hooked up the Linksys router. It wasn’t as easy as the Microsoft router to install but at least this one works with my VPN. All worked out well.
donnaville
sugar and spice and everything groovy
Just shows how much goodwill is generated by going the extra mile for the customer. It’s too bad that so many businesses have lost sight of this.
Eons ago there was a department store in Atlanta called Rich’s (long ago bought out and now an indistinguishable part of the Federated chain) that would actually take merchandise back without a receipt regardless of when it was purchased. The practice *was* abused by some, but people who shopped in Rich’s back then still recall that practice in a positive light. Unfortunately, I believe that such a practice would be massively abused by customers if it were tried now and probably wouldn’t work anymore.